Senior Manager, Technical Consulting

Responsibilities and Requirements

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between clients current and desired end states
• Provide oversight and governance of Salesforce projects
• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to understand a project and debug issues
• From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects
• Liaise with Salesforce product teams to support client implementations
• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
• Understanding of systems architecture
• Understanding of key design patterns and large data volume limitations and best practices
• Understanding of data sharing and visibility considerations and how these play into platform architecture
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc)
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
• Strong background in design / development of large web-based systems, or complete software product lifecycle exposure
• Lead a technical team and own customer and team engagement
• Travels to client sites for projects, estimated 50-75%
• Maintain a target billable utilisation aligned to the role
• 12-18 years CRM experience with a minimum of 6 years on the Salesforce platform
• Maintain billable utilisation targets for your team
• Technical enablement of team members on the latest Salesforce products and processes
• Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
• Active Salesforce certifications or ability to achieve relevant certifications upon hire
• Leader of Leaders
• Experience building & growing a practice
• Must have managed a team of technical & solution implementors

Skills Required

Salesforce, environment management , Architecture, Coding, Marketing Automation, Data Migration, Consulting, Saml, Release management, Crm