Senior Product Manager, AI Innovation Applications

Senior Product Manager, AI Innovation Applications

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

Five9 is seeking a passionate and driven Senior Product Manager, AI Innovation Applications to lead the development of two strategic product areas :

• AI Insights – advanced analytics tools that leverage AI to extract actionable insights from customer interactions.
• GenAI Platform – a management console where customers can design, test, and deploy generative AI prompts across their contact center.

This role sits at the intersection of AI innovation and customer experience. You’ll define product strategy, translate customer needs into clear requirements, and collaborate with engineering, design, and go-to-market teams to deliver solutions that drive measurable business outcomes for our customers.

Key Responsibilities :

Requirements