Manager - Incident Response

Position title : Manager

Job Location : Bangalore

Shift timing : 8 : 30AM – 5 : 30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

Responsible for 2-3 projects, concurrently

People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

Set goals for team members and communicate it to the team

Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

Actively work on skill development, engagement and retention of team members

Responsible for upskilling and training the team members

Provide regular feedback for performance

Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team

Conduct regular 1-on-1 connects with team members

Perform QC / QA checks for team members

Liaison with other teams / departments

Desired candidate profile

Any graduate / Postgraduate with following experience grid :

Mandatory experience in Incident Response (IR) Or Data Breach.

Mandatory experience as people manager.

Experience with LPO / Legal Services.

Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.

Active involvement in forecasting the financial projections and budgeting the projects.

Planning and setting eDiscovery process / workflow and quality control process to deliver quality work product.

Excellent people management skills

Passionate about driving business metrics – Productivity, Quality, and other key deliverables.

Ability to priorities between multiple complex projects / timelines.

Excellent written and Verbal communication.

High level of positive attitude with good listening skills.

Good decision-making ability.

Ability to adapt to any process changes and work on different types of projects.

Good knowledge in Excel.

Ability to priorities between multiple complex projects / timelines.

Strong attention to detail and the ability to conduct root cause analysis.

Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.

Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.

Please refer to our Privacy Policy at UnitedLex for information, ”

"ISO 27001 : 2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"