Senior Incident Response Lead

Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Critical Incident Management

Minimum 12 year(s) of experience is required

Educational Qualification : 15 years full time education

Roles & Responsibilities :

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate training sessions to enhance team capabilities and knowledge sharing.
• Monitor and analyze service performance metrics to identify areas for improvement.

Professional & Technical Skills :