Critical Incident Manager || Bangalore || 12+ YearsNeerInfo Solutions • Bengaluru, Karnataka, India
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Critical Incident Manager || Bangalore || 12+ Years
NeerInfo Solutions • Bengaluru, Karnataka, India
1 day ago
Job descriptionMust To Have Skills : Proficiency in Critical Incident Management. Strong understanding of IT service management frameworks such as ITIL. Experience with incident response and escalation procedures. Ability to analyze and resolve complex technical issues. Familiarity with service monitoring tools and technologies.
Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Roles & Responsibilities :
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training sessions to enhance team capabilities and knowledge sharing.
- Monitor and analyze service performance metrics to identify areas for improvement.
Professional & Technical Skills :
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Incident Manager • Bengaluru, Karnataka, India
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