Service Delivery Operations Manager

Dear Aspirant,

We are ReSource Pro Operational Solutions Private Limited, Bangalore

About Us :

ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500 / 5000 Fastest Growing Private Companies annually since 2009.

Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability.

ReSource Pro Global Achievements : ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders.

Contact Scope DIRECT EMAIL - hina_taj@resourcepro.in

Job Title : Manager - Service Delivery

Report to Service Delivery - Director

Department- Service Delivery Unit

Location - Bangalore, India

Domain Looking for : US Insurance

US Mortgage

US Healthcare

International Banking Operations / BFSI

International BPO Non - Voice Process

Responsibilities :

Manage service delivery : SLA, capacity planning, escalations, client onboarding, process improvement & enhancement.

Oversee people management : recruitment, training, performance evaluation.

Responsibility Area (E.G. Budgeting & Planning, Team Management, etc.)

Talent Inventory

Client Services

Business Growth

Problem Solving

Multiple Managing Projects

Employee Engagement & Budgeting

Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors.

Manages for effective performance and develop staff

Skills :

Builds effective team relationships

Communicates effectively

Demonstrates functional excellence

Customer centric

Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below,

Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience.

Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience.

Education Background Bachelor Degree (Major) Graduates Only.

Licenses / Certificates N / A Employee Value Proposition : Join Work with the best in class profession and know what they do DIRECT EMAIL - hina_taj@resourcepro.in