Manager - Retail Store Operations
ConfidentialLudhiana, India10 days ago
Job descriptionAchieve TNPS & EQ. Deliver revenue targets for the store Increase revenue per footfall by aiding customers' purchase decisions Driving sales of all products (Voice-Post-paid / prepaid, data, VAS, handsets etc.) at a store Ensure and monitor quality of acquisition through the store Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Manage higher retention and achieve customer satisfaction for walk-in customers Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate product placement & displays at store Essential : Graduation - Regular Desired : post - graduation in business management / MBA work ex : 1 - 4 years Experience of retail store and customer relationship management Revenue Target achievement and cost management.
Role
Store Manager
Job Level / Designation
M1
Function / Department
Retail
Location
Faridkot
Job Purpose
- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid / prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas / Accountabilities
Sales
RoI
Customer Service
Store Management
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Qualifications
Must have technical / professional qualifications
Skills Required
Sales, Customer Relationship Management, Cost Management, Customer Service, Store Management
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Retail Store Manager • Ludhiana, India
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