ServiceNow Certified Technical Architect (CTA)

Job Description

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at

Role Overview :

The ServiceNow Certified Technical Architect is responsible for designing and implementing scalable, robust, and innovative solutions on the ServiceNow platform. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to deliver high-quality solutions that align with business objectives. The architect will work closely with stakeholders, developers, and administrators to ensure the successful delivery of ServiceNow projects.

Key Responsibilities :

Develop and maintain the overall architecture of the ServiceNow platform, ensuring scalability, performance, and reliability.

Design end-to-end solutions that integrate ServiceNow with other enterprise systems.

Provide technical leadership and guidance on ServiceNow best practices, including platform governance and architecture standards.

Oversee the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.

Lead the development of custom applications and workflows on the ServiceNow platform.

Ensure adherence to coding standards, security protocols, and performance optimization.

Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

Act as a trusted advisor to clients, providing recommendations on ServiceNow capabilities and roadmap planning.

Work with cross-functional teams to ensure alignment between business needs and technical solutions.

Establish and enforce governance processes for platform upgrades, enhancements, and maintenance.

Monitor platform performance and implement improvements to ensure optimal functionality.

Manage the ServiceNow instance health, including troubleshooting and resolving technical issues.

Provide technical leadership to development teams, ensuring alignment with architectural standards.

Mentor junior developers and administrators, fostering a culture of continuous learning and improvement.

Conduct code reviews and provide feedback to ensure high-quality deliverables.

Create and maintain architectural documentation, including design specifications, workflows, and integration diagrams.

Provide training and knowledge transfer to clients and internal teams on ServiceNow solutions and best practices.

Qualification

Required Skills and Qualifications :

ServiceNow Certified Technical Architect (CTA) certification is mandatory.

Extensive experience in designing and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, HRSD, CSM).

Strong understanding of ServiceNow architecture, including data models, integrations, and platform capabilities.

Proficiency in scripting languages such as JavaScript, AngularJS, and PowerShell.

Experience with REST / SOAP APIs and integration of ServiceNow with third-party systems.

Strong knowledge of ITIL processes and best practices.

Excellent problem-solving, analytical, and communication skills.

Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience with cloud platforms (e.g., AWS, Azure, GCP) and DevOps practices.

ServiceNow Certified Implementation Specialist (CIS) certifications in multiple modules.

Experience in managing large-scale ServiceNow implementations and migrations.

Australia Working Rights

Australian Citizenship is mandatory for this role

Due to the security requirement of the role NV1 Security clearance is a requirement.

Candidates with Baseline clearance ready to move to NV1 Security level may be considered for the role.

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Locations

Canberra

Melbourne

Sydney

Additional Information

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About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at