Accounts Receivable Collections Analyst

Responsibilities

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst. The Accounts Receivable Analyst will have the following responsibilities :

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
• Investigate accounts with delinquent receivables, via email and phone communication with customers and / or internal business team, in order to collect outstanding balances.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts within the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.
• Assist with other duties, as assigned by management team, in timely and accurate manner.
• Incorporate feedback received from management to ensure performance and productivity expectations are being met.

Knowledge And Experience

The position of Accounts Receivable Analyst will have the following requirements :

Skills Required

Accounting, Revenue Management