Enterprise technology engineer

Responsibilities :

• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd / 3rd Line Network support and design / Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through / resolution of all issues impacting service / Operations.
• Work effectively with customers, analysing their needs, problem solving, agreeing / sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and / or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal / External customers / BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience :

Essential  :

Desirable  :

Skills Required

Cloud Computing, Networking, Python, Devops, Microservices, Automation