JP Morgan Chase - Senior Product Associate

Description : Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Chase Travel - Advisor Tools team, you will utilize your expertise in product development and optimization to promote innovation and enhancement through user research and metrics analysis. You will work collaboratively with cross-functional teams to shape the future of our products and contribute to our ongoing success. As part of the Advisor Tools team within the Business Services Group, you will focus on developing and optimizing digital solutions to enhance travel advisor workflows and customer interactions. By leveraging user feedback and data-promoten insights, you will aim to improve the efficiency of service delivery, supporting key business metrics such as customer satisfaction and cost reduction. Your strategic efforts will contribute to the continuous improvement and future success of travel advisory services within Chase.

Job responsibilities

• Enhance the advisor experience through "1% improvements" every sprint.
• Implement usability enhancements and maintain high standards in project management tools.
• Support strategic planning by analyzing product metrics and writing detailed requirements to guide product development.
• Develop a strong understanding of user pain points and friction areas within our advisor toolset.
• Manage advisor feedback by responding to submissions, categorizing insights, and updating the Usability Enhancements backlog to drive continuous improvement.
• Support initiatives that improve key metrics - customer NPS / OSAT and cost reduction. Demonstrate quantitative improvements in these metrics annually, linked to product initiatives you supported by publishing 30 / 60 / 90 day KPI readouts for all implementations.

Required qualifications, capabilities, and skills

Strong strategic thinking skills with experience in roadmap ownership and continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

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