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Anchanto - Associate Director - Supply Chain Consulting - SaaS Product Implementation

Anchanto - Associate Director - Supply Chain Consulting - SaaS Product Implementation

ANCHANTO SERVICES PVT. LTD.Pune, India
9 hours ago
Job description

The Associate Director - Supply Chain Consulting is responsible for leading the APAC regional supply chain consulting team, ensuring successful deployment and adoption of SaaS solutions across diverse industries.

  • This role requires a strong leader who can manage a team of Implementation Consultants, work directly with enterprise clients, and adapt implementation and training strategies for the APAC market.
  • This role also requires performing customer implementation whenever needed.
  • The ideal candidate has deep experience in SaaS implementations, enterprise software deployment, stakeholder management, and regional expertise in APAC business environments.

Key Responsibilities :

APAC Team Leadership & Regional Lead, mentor, and manage the APAC-based team of Implementation Consultants, ensuring regional execution excellence.

  • Develop and implement best practices for SaaS implementations and training programs, tailored to the APAC market.
  • Monitor team performance, customer satisfaction, and implementation KPIs, ensuring continuous improvement.
  • Adapt implementation methodologies and customer onboarding strategies to suit local business cultures and regulations across APAC countries.
  • Foster a high-performance culture and facilitate ongoing professional development for the team.

    • SaaS Product Implementation & Customer Oversee and execute end-to-end SaaS product implementations for mid-to-enterprise clients across APAC.

  • Work with customer stakeholders (including C-level executives, IT teams, and end-users) to gather business requirements and define implementation goals.
  • Manage system configurations, data migrations, API integrations, and third-party tool connections.
  • Ensure smooth go-live transitions and mitigate risks associated with system adoption.
  • Serve as an escalation point for complex technical and implementation challenges.

    • Customer Training & Enablement (APAC Design and deliver localized training programs tailored to different markets within APAC.

  • Conduct live virtual and in-person training sessions, ensuring high engagement across different learning styles.
  • Develop and maintain regional training materials (videos, documentation, FAQs) customized for local regulatory and compliance considerations.
  • Gather customer feedback and continuously improve training approaches based on regional user needs.

    • Project & Stakeholder Develop and maintain detailed project plans for multiple APAC customers, ensuring successful implementations.

  • Act as the primary point of contact for regional stakeholders, including enterprise customers, partners, and internal teams.
  • Coordinate across multiple time zones to align with global implementation teams.
  • Communicate project status, risks, and mitigation plans proactively.
  • Work with channel partners and resellers in APAC to ensure smooth SaaS deployments.

    • Process Optimization & Regional Continuously refine implementation and training methodologies to align with APAC business norms and customer expectations.

  • Implement automation tools and streamlined workflows to optimize deployment efficiency.
  • Ensure compliance with data security, privacy regulations, and industry-specific compliance standards (e.g., GDPR, PDPA, CCPA, ISO 27001).
  • Monitor and analyze customer adoption metrics to enhance regional implementation strategies.

    • Customer Success & Retention in Ensure high levels of customer satisfaction and engagement across the region.

  • Identify regional adoption challenges and proactively address risks of customer churn.
  • Gather APAC-specific customer insights and relay feedback to the product and development teams for localized improvements.
  • Collaborate with Account Managers and Customer Success teams to identify upsell and expansion & 10-15+ years of experience in SaaS product implementation, training, or customer success.
  • 7+ years of experience managing a regional or global implementation team.
  • Proven ability to lead multi-country teams in the APAC region with cultural awareness and market knowledge.
  • Experience working with mid-market and enterprise clients in SaaS software deployment.
  • Strong knowledge of enterprise software implementation methodologies, including system configurations, data migrations, and integrations (APIs, SSO, third-party tools).
  • Excellent communication skills in English, with additional language proficiency in Mandarin, Thai, Vietnamese, Korean, Japanese, or another APAC language preferred.
  • Strong project management skills, with experience using tools like Jira, Asana, or Smartsheet.
  • Willingness to travel within APAC as Experience implementing OMS, WMS, DIGITAL SHELF, TMS, CRM, ERP, or other enterprise SaaS solutions.
  • PMP, PMI-ACP, or other project management certification.
  • Knowledge of APAC compliance, privacy laws, and localization challenges for SaaS software.
  • Experience working with channel partners, system integrators, or resellers in APAC.

    • Key Competencies & Skills :

  • Leadership & Team Management Strong experience in leading remote and multi-country teams in APAC.
  • Customer Relationship Management Ability to manage and engage with enterprise customers across different cultures.
  • Technical Acumen Understanding of SaaS architectures, cloud computing, and integrations.
  • Training & Facilitation Experience in designing and delivering engaging localized training programs.
  • Project Management Expertise in handling multiple projects with varied regional timelines and priorities.
  • Process Improvement Ability to optimize and adapt global implementation frameworks for APAC customers.
  • Business Acumen Understanding the customer operations in providing the expertise view for upsell opportunities.

    • Benefits & Perks :

  • Competitive salary and performance-based bonuses.
  • APAC-specific benefits such as travel allowances, remote work flexibility, and wellness programs.
  • Professional development and certification sponsorship.
  • Paid time off, local holidays, and work-life balance initiatives.

    • (ref : iimjobs.com)

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    Supply Chain Associate • Pune, India