Head of Sales - BPM

Job Title : Sales Head - BPM

Location : Bangalore

Job Type : Full-time

Job Summary :

We are seeking an experienced and dynamic Sales Head to lead the sales function of our contact center division. This role requires a strategic thinker with a proven track record in outbound / inbound sales, team leadership, and client acquisition across domestic and / or international markets. The ideal candidate should bring strong domain knowledge of contact center operations and deep understanding of service-based sales models.

Key Responsibilities :

Develop and implement strategic sales plans to achieve organizational goals and revenue targets.

Define short-term and long-term sales objectives aligned with business goals.

Identify emerging markets and opportunities within contact center services.

Lead, mentor, and manage a high-performing sales team (field and inside sales).

Set performance goals, conduct regular reviews, and ensure continuous development of team capabilities.

Motivate teams to exceed sales targets and KPIs.

Build and expand the client base by identifying potential business opportunities.

Lead proposal development, RFP / RFQ responses, and client presentations.

Represent the company in client meetings, conferences, and industry events.

Establish and maintain strong relationships with key clients.

Ensure client satisfaction and repeat business through exceptional service delivery coordination.

Own the P&L for the contact center sales function.

Track and analyze sales metrics and trends to drive business decisions.

Collaborate with operations, marketing, and delivery teams to align service offerings with market needs.

Provide market intelligence and feedback for service enhancement and innovation.

Required Qualifications & Skills :

Bachelor’s / Master’s degree in Business Administration, Marketing, or related field.

Minimum 10 years of experience in sales, with at least 3–5 years in a leadership role in a BPO / contact center setup.

Proven success in outbound / inbound voice process sales, lead generation, or tele sales-based environments.

Deep understanding of B2B sales cycles and client acquisition models.

Strong leadership, negotiation, and communication skills.

Data-driven and analytical, with the ability to generate actionable insights from sales performance data.

Tech-savvy and comfortable working with CRM and contact center software.

Preferred :

Experience with both domestic and international BPO clients.

Exposure to digital / AI-enabled contact center solutions.

Willingness to travel as required for business development.

Note : This position is open only to candidates with experience in BPO Services sales.