Customer Experience Manager
Total Environment Building Systems Pvt LtdKarnataka, India2 days ago
Job descriptioncustomer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer maintenance of all customer data documentation and MIS collection targets reduction in escalations closure of escalations in a sustainable manner handing over of units within 30days from FIS date and registration of the unit within the specified timelines Mean time for ticket closure Reduction in number of escalations Keeping customer data up to date in SF Sending project updates on time every month
Areas of Accountability :
- To hand hold the customers from post-sales to Handover.
- All communication with customers as their SPOC.
- To support the collection team in reducing the over dues
Deliverables :
Metrics / KPIs :
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Manager Customer Experience • Karnataka, India
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