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Operations Executive - Regional Quality Tracker (Control Tower)

Operations Executive - Regional Quality Tracker (Control Tower)

ConfidentialAhmedabad, India
1 day ago
Job description
  • . Drive proactive tracking of Etail shipments for all customers drive timely deliveries to such customers
  • . Ensure regular follow up for all the undelivered cases in the track and close them as per set rules and procedures
  • . Ensure clearance of held back cases within the stipulated timelines
  • . Ensure appropriate handling of all escalation cases forwarded from the contact center
  • . Ensure handling of all customer claim requests as per company policy and procedures
  • . Conduct regular monitoring of TAT, RTO, Delivery Strike Rate, Shield Cases etc.
  • . Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required
  • . Plan for resource requirements for future growth and ensure availability of the same through discussions with the Management
  • . Facilitate the branch tracker for any tracking related issues.
  • . Coordinate and consult with HO Tracker for escalation or any special cases
  • . Provide guidance and support to employees to help them discharge their duties effectively
  • . Ensure Training and development of subordinates to develop the team's capabilities and high performance culture
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    Operation Executive • Ahmedabad, India

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