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MYCPE ONE - Partner Success Manager
Mycpe OneAhmedabad,Gujarat, India5 days ago
Job descriptionServe as the primary point of contact for content partners (speakers, educators, and subject matter experts). Coordinate onboarding, content submission, and delivery timelines for webinars and on-demand programs. Build long-term relationships and ensure ongoing engagement from qualified educators. Manage partner communications for compliance, content updates, renewals, and feedback loops. Lead a growing team of Partner Success Associates. Provide mentorship, performance feedback, and process clarity to ensure high-quality partner experiences. Monitor workload distribution and support team growth. Improve systems for onboarding, content tracking, SLA adherence, and partner retention. Identify process gaps and collaborate with tech / product teams to streamline operations. Support migration of tracking and reporting systems from spreadsheets to internal dashboards / tools. Work closely with Content, Compliance, Tech, Sales, and Support teams to align priorities and solve delivery challenges. Ensure educational content aligns with regulatory requirements (e. , NASBA standards in the U. , IRS, etc. Exceptional verbal and written communication required with experience of speaking with external stakeholders as well as management. 6-10 years of experience in customer success, client delivery, client relationship management or partner management roles. At least 2 years of team management experience with direct reports. Strong communication and relationship-building skills, especially with international stakeholders. Familiarity with CRM platforms (e. Zoho, etc. ), project trackers, and Excel-based reporting. Experience with US based clients, especially in accounting, tax, EdTech, or compliance services is a plus. Prior exposure to NASBA or continuing education platforms is a bonus but not mandatory. Partners are onboarded, engaged, and supported with minimal friction. Internal team is high-performing, autonomous, and growing under your guidance. Content pipeline is consistent, compliant, and aligned with audience needs. The department scales without compromising on service quality or compliance. This is a full-time onsite role in Ahmedabad. 5 PM IST to 02 AM IST M-F.(Weekends off). Not Customer Support : This is not a role where you're handling tickets, technical queries, or reactive support. You're managing strategic relationships, not troubleshooting errors. Not Sales or Lead Gen : You won't be cold-calling, pitching services, or chasing quotas. Not a Back-office Job : While there's a strong operational element, this is not a purely backend or data-entry role. You'll be speaking directly with high-profile educators, thought leaders, and US based professionals. Not a Passive Admin Role : We're not looking for someone to just follow checklists. We need someone who takes ownership, drives improvements, and proactively ensures nothing slips through the cracks. Not Just an Individual Contributor : While you'll roll up your sleeves, you'll also lead a team, mentor associates, and help grow the function. This role requires leadership maturity and collaboration.
Title : Manager Partner Success.
Location : Ahmedabad (Onsite).
Experience Required : 6-10 years.
Function : Client Success / Partnership Management / Team Leadership.
Industry : EdTech / Accounting / Offshore Services / Continuing Education.
About the Role :
- We are hiring a Partner Success Manager to lead and scale the Partner Success function.
- This person will serve as the second-in-command to the department head and is expected to eventually take over significant portion of current leadership responsibilities.
- The ideal candidate is a strong communicator, strategic thinker, and people-first leader who thrives in dynamic, growth-oriented environments.
Key Responsibilities :
Partner Management :
Team Leadership :
Process Optimization :
Cross-Functional Collaboration :
Requirements :
What Success Looks Like :
Location & Shift :
What this role is not :
This role is about retention, relationship-building, and delivery coordination with already-engaged partners.
(ref : iimjobs.com)
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Partner Manager • Ahmedabad,Gujarat, India
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