Client Success Coordinator

About Mancer Consulting Group

MANCER Consulting group is a leading provider of talent management solutions with service offerings that include Executive Search. Executive Selection, RPO, Talent Analytics, Start-Up Boost and Man Camp Our "The Best Fit" methodology has attracted over 200 plus clients, which include Fortune 500 companies and large public sector undertakings from various industries.

About Role - The Client Coordinator will play a key role in managing end-to-end client communication and ensuring effective coordination between clients and Mancer’s internal recruitment teams. This is an internal role based out of Mancer’s New Delhi office , focused on supporting recruitment operations, managing client expectations, and ensuring timely delivery of mandates. Understanding of recruitment processes, especially tech hiring , will be an added advantage.

Key Responsibilities

• Serve as the primary liaison between clients and internal recruitment teams.
• Understand client hiring requirements, job specifications, and timelines.
• Coordinate with recruiters to ensure smooth execution of mandates and timely delivery of profiles.
• Maintain updated client data, mandate trackers, and progress reports.
• Schedule and manage client calls, requirement briefings, and feedback meetings.
• Ensure all client deliverables (profiles, reports, updates) meet quality standards.
• Handle escalations and provide quick resolutions to client concerns.
• Prepare weekly / monthly MIS, performance reports, and pipeline updates for clients.
• Build long-term client relationships and contribute to client satisfaction and retention.
• Identify opportunities for additional hiring support or expansion of services.

Required Skills & Qualifications

specialization in HR isa plus.