Guest Experience Associate

About the Role :

We are looking for a Guest Experience Associate who will assist in creating exceptional guest journeys from pre-arrival to post-checkout. The role involves guest communication, feedback management, and coordination with internal teams to ensure every guest enjoys a memorable stay at Regenta Central Antarim.

Key Responsibilities :

• Handle guest communication via phone and WhatsApp with courtesy and professionalism.
• Coordinate with departments for pre-arrival arrangements and special guest requests .
• Conduct post-checkout follow-ups and collect valuable guest feedback.
• Maintain and update guest data in Excel and prepare daily / weekly reports.
• Support in driving online reviews, ratings , and guest satisfaction initiatives .
• Assist in compiling insights, trends, and follow-up actions for the Guest Experience Department.

What We're Looking For :

Why Join Us :

Be part of a dynamic team that defines guest happiness at Regenta Central Antarim.

This role offers opportunities to learn and grow within Guest Relations, Experience Management, and Front Office Leadership .

Skills Required

Ms Excel, Reporting Tools