AM&E Customer Support Coordinator

What this job involves :

As an AM&E Customer Support Coordinator at JLL, you will serve as a key strategic member of the Global Events & Meeting Services team, delivering exceptional customer service and driving elevated customer experiences across our Amazon Meetings & Events program. This dynamic role combines customer service excellence with events industry expertise, requiring you to work cross-functionally to drive results, efficiencies, and exceed internal customer expectations. You will play a crucial role in JLL's commitment to delivering transformative workplace solutions by providing consultative, collaborative support that builds relationships and influences decision-making while converting new customers into our comprehensive Global Events and Meeting Services program.

What your day-to-day will look like :

• Manage emails, tickets, and M&P queues daily while coordinating with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements
• Provide customer-centric service ensuring re-confirmation with employees on resolutions before closing requests and completing labor requests for timely customer support
• Participate in weekly Office Hours and training programs to maintain full understanding of assigned scope and incorporate feedback to improve performance
• Resolve post-event tickets to ensure SLA compliance while providing daily support in shared inboxes following standard operating processes
• Present and communicate effectively with various levels of internal customers and stakeholders in fast-paced, constantly evolving environments
• Share experiences with team members to ensure continuous learning and growth while ensuring all required reports are shared during respective shifts
• Follow consultative and collaborative approaches to build relationships that influence decision-making and exceed internal customer expectations.

Required Qualifications :

Preferred Qualifications :

Location : Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Skills Required

Report Generation, Data Management, Customer Service, Communication, Presentation