ECommerce Operations Specialist

We are seeking a highly organized and detail-oriented eCommerce In Stock Associate to oversee the end-to-end operations of our online business. You will be responsible for managing supply chain processes, order fulfillment, logistics, inventory, customer service coordination, and platform operations across marketplaces and / or our D2C website. The ideal candidate has a strong background in eCommerce operations, excellent problem-solving skills, and thrives in a fast-paced environment.

Responsibilities

• Oversee daily eCommerce operations across all channels (D2C website, Amazon, Flipkart, etc.)
• Manage inventory levels, replenishment planning, and coordinate with sourcing / procurement teams
• Ensure timely and accurate order processing, dispatch, and delivery
• Optimize warehouse or 3PL processes to reduce costs and improve turnaround time
• Monitor and analyze key performance metrics (OTIF, RTOs, order cancellations, etc.)
• Resolve logistics or order-related issues in coordination with courier partners
• Coordinate with customer support teams to ensure timely issue resolution
• Collaborate with tech, marketing, and product teams for smooth platform functionality and updates
• Maintain product listings, pricing, and content accuracy across platforms
• Implement systems and processes to streamline operations and drive efficiency
• Ensure compliance with platform SLAs, return policies, and operational guidelines

Qualifications

Preferred Skills