UX Research Ops / UX Research Operations

The Opportunity

As a UX Research Coordinator at FICO, you’ll work closely with UX researchers, product designers, and cross-functional partners to support and operationalize our user research initiatives. Your role is pivotal in scaling our research practice, enhancing participant recruitment processes, streamlining logistics, and ensuring our researchers are able to focus on what matters most, understanding our users. If you're organized, resourceful, and passionate about research in high-impact enterprise technology, we’d love to hear from you - Hiring Manager

What You'll Contribute

• Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.
• Build and manage relationships with research participants, internal user communities, and external recruitment partners.
• Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
• Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.
• Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.
• Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
• Track and organize research insights using tools like Dovetail or Airtable.
• Improve and maintain our internal documentation and knowledge bases on research best practices.
• Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

Our Offer to You