Branch Manager

The Branch Manager is responsible for managing and developing the Branch and ensures the team meets business plan. The Manager will be responsible for overall P & L of the Branch and shall provide leadership in People Management, Process Management & Goal Establishment, Financial Management and Business development.

Job Description

Leadership & Strategic Orientation functions

Responsible for achieving the P & L goals of the assigned Branch operations.

Work directly with management in establishing goals within the parameters of the operations business plan.

Develop and execute policies, plans, and programs to meet anticipated organizational needs in the areas of functional responsibility.

Work collaboratively with the staff of sales, marketing, customer service, operations, IT and general office administration.

People & Organizational Development

Develop long-term capabilities of staff & the organisation as a whole, and finding satisfaction in influencing and transforming employees life and carrier

Build and manage workforce based on organisational goals, budget considerations, and staff needs. Ensure employees are appropriately recruited, selected, appraised and rewarded, take action to address performance problems.

Foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organisation.

Encourage creative tension and difference of opinions. Anticipate and take steps to prevent counter- productive confrontations. Mange and resolve conflicts and disagreements in a constructive manner.

Develop ability of others to perform and contribute to the organisation by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

Process Management

Understand and appropriately apply principles, procedures, requirement’s, regulations and policies related to Branch

Hold self and other accountable for measurable high-quality, timely, and cost effective results.

Determines objectives, set priorities, and delegate work, comply with established control systems and rules.

Process development, implementation and continuous improvement – Meet Branch KPIs

Increase productivity and improve efficiency

Files per desk

Revenue per shipment ( yield as per company policy )

Expense per shipment.

Financial Management

Meet Budgeted numbers

Manage P & L Effectively

Yield / Revenue management

Account receivables

Account Payables

Agents payables / Outstanding’s

Commercial orientation & Business Development

Identify & move towards business opportunities, seizing chances to increase profit and revenue

Serve & build value- added relationships and clients, be they internal or external

Understand clients needs and use this knowledge to anticipate future customer needs

Have high impact relationship with key external clients, with the ability to envision and advocate a mutually beneficial long- term partnership

Compliance (100%)

Internal policies & procedures

Government regulations

Customer policies / contracts

Best practices

Vendor Management

Identify partners / vendors that meet requirements & expectations

Negotiate & nominate

Develop & strengthen partnership

Evaluate performance

Market Knowledge

Understand the market in which business operates including competition, suppliers, client base and the regulatory environment

Anticipate, capitalize on and possibly drive changes in the market.