The Branch Manager will oversee all branch operations, ensuring efficient and profitable functioning.
This role requires a dynamic leader who can drive sales growth, manage staff, provide excellent customer service, and ensure compliance with company policies and regulatory requirements.
The Branch Manager is responsible for achieving business targets, maintaining customer satisfaction, and fostering a positive work environment.
Key Responsibilities :
Operational Management : Oversee daily operations of the branch to ensure smooth functioning and adherence to company policies and procedures.
Sales & Business Growth : Develop and implement strategies to achieve branch sales targets and business growth objectives.
Team Leadership : Recruit, train, mentor, and manage branch staff, promoting teamwork and high performance.
Customer Relationship Management : Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
Financial Management : Monitor branch budgets, expenses, and profitability; ensure proper cash handling and reconciliation.
Compliance & Risk Management : Ensure compliance with regulatory guidelines and internal controls; manage risk and maintain audit readiness.
Reporting : Prepare and present regular reports on branch performance, sales activities, and operational issues to senior management.
Problem Resolution : Address and resolve customer complaints, operational issues, and staff concerns promptly and effectively.
Market Analysis : Analyze local market conditions and competitor activity to identify opportunities and threats for the Bachelor's degree in Business Administration, Finance, or related field (MBA preferred).
Proven experience 3+ in branch management or similar leadership roles.
Strong knowledge of sales, operations, and customer service in the relevant industry.
Excellent leadership, communication, and interpersonal skills.
(ref : iimjobs.com)
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Branch Manager • , India
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