HR Operations Advisor 2

Key Accountabilities :

Ensure that defined data audit and monitoring are processed on time and share the necessary analysis or audit results as expected.

Actively involved in data quality checks by understanding the different attributes that affect the process.

Primary responsibility ensures data quality at the employee level and shares the findings promptly for corrections.

Working in a highly data-sensitive environment, responsible for protecting data privacy, ensuring HR access management always, and adhering to confidentiality requirements to promote zero breaches of compliance policies. Accountable for managing Sox and audit requirements.

Continuously strive to gain customer satisfaction and minimize complaints regarding the delivery of operational services.

Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity

Respond & resolve queries in a timely & accurate manner with employee experience at the core.

Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)

Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements

Follow the Desktop Procedures / KB articles defined for every transaction / query

Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools

Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies

Skills and Qualifications

Minimum 3 years' experience in HR Services and any HR application like Success factor, SAP, Workday etc.

Post-Graduation (any specialization)

Excellent written & verbal English communication

Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)

Knowledge of MS tools (Excel & PowerPoint)

Attention to detail and ability to follow guidelines

Ability to maintain highly confidential and sensitive information

Ability to deliver against agreed objectives / service levels

Ability to work effectively in a team and willingness to help others