Specialist I, Client Support

Description

: The Specialist I, Client Services is responsible for providing complex solutions support to Clients utilizing a broad product and technical skillset.

• Respond and provide reactive and proactive software support to internal and external customers
• Troubleshoot and assess software platforms and multi-tier web applications.
• Identify and document application defects and problem resolution.
• Manage the process of escalating issues to the appropriate resources. Act as an after-hours on-call resource as part of a rotating schedule.
• Conduct research into software and infrastructure related issues.
• Assess architecture and current hardware limitations and recommend solutions.
• Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.

Education Required :

Experience Required :

Knowledge, Skills & Abilities :

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and / or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.