Client Success Manager - Healthtech

Our Client : The company is India’s leading healthtech platform bridging hospitals, insurers, TPAs, and government schemes through seamless digital connectivity. The company aims to simplify and accelerate the healthcare revenue cycle by replacing manual, paper-driven processes with intelligent, automated solutions. The company is shaping the future of health insurance and provider networks in India.

Job Title : Program Manager

Education : B.Tech

Experience : 10+ Years

Location : Chennai

About the Role : We are looking for smart, empathetic and driven leaders who have a passion for building nurturing relationships with customers and helping them thrive and achieve their full potential while leveraging platform capabilities.

Roles & Responsibilities :

• Develop and maintain healthy relationships with critical customer contacts.
• Understand customers’ business challenges and support them through the company's offerings.
• Help customers adopt the offerings of the company and be the customer advocate.
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Maintain a data driven approach to problem solving, client engagement and technical project delivery.
• Stay informed with market perspective and client’s feedback to contribute in defining the product roadmap.
• Engage with stakeholders in the client organization to produce research outcomes and impact metrics.
• Develop and steer brand building activities using client stories to strengthen the company’s position in the market.

Requirements :