Client Success Manager
MillionCXORepublic Of India, IN20 hours ago
Job descriptionLead smooth client onboarding and project kickoff meetings. Coordinate internally with SDRs, delivery, and performance teams to ensure KPIs are met. Maintain accurate documentation of client goals, deliverables, and feedback. Conduct Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs) with clients. Present insights, campaign results, and recommendations for improvement. Track key success metrics such as booked meetings, conversions, and ROI. Identify opportunities to expand client engagement through new service offerings, additional licenses, or higher-tier packages. Collaborate with the sales team to convert upsell opportunities into revenue. Maintain a strong understanding of MillionCXO’s services and success stories. Work closely with the delivery team to ensure campaign quality and consistency. Share client insights to improve internal processes and offerings. Contribute to client retention, renewal, and satisfaction KPIs. Client retention rate Revenue growth via upsells / cross-sells Client satisfaction (measured via NPS or feedback) Timely completion of WBRs and MBRs Campaign performance and delivery adherence 3–6 years of experience in Account Management, preferably in B2B SaaS, Marketing, or Lead Generation agencies . Excellent communication and presentation skills (US client handling experience preferred). Strong analytical and reporting skills. Proven track record in client retention and upselling. Comfortable working in night shifts to align with US client hours. Fast-paced, high-growth environment in the global B2B space. Opportunity to manage CXO-level client accounts. Collaborative and performance-driven culture. Competitive compensation (as per industry standards).
Job Title : Account Manager
Location : Bangalore (Work from Office)
Shift : Night Shift (US Time Zone)
Employment Type : Full-time
Company : MillionCXO
About MillionCXO
MillionCXO is a fast-growing B2B sales and lead generation agency helping global IT and SaaS companies book qualified meetings with decision-makers. We blend data-driven prospecting, multi-channel outreach, and human intelligence to deliver predictable revenue outcomes for our clients.
We’re now looking for a proactive and relationship-driven Account Manager to own client success, retention, and growth.
Key Responsibilities
1. Client Relationship & Retention
- Act as the primary point of contact for assigned clients across the US and global markets.
- Build trusted relationships with CXOs, Founders, and Marketing / Sales Heads.
- Ensure timely delivery of campaigns and consistent communication with clients.
2. Onboarding & Delivery Management
3. Business Reviews & Reporting
4. Upsell & Cross-Sell
5. Internal Collaboration & Growth
Key Performance Indicators (KPIs)
Requirements
Why Join MillionCXO?
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Client Manager • Republic Of India, IN
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