Process Associate- Customer Care

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Customer Care!

The candidate should have good communication and should be good in handling customers. Also, should have technical knowledge on basic computers and basic programming language. Should know about sales as the process handles both sales & technical issues.

Responsibilities

• .Handle multiple chats at the same time (3+ Active Chats simultaneously)
• .Respond to the customer queries & issues in timely manner
• .Provide solution to the customer basis the available help articles and within the policies
• .Replicate customers issue and report necessary bugs / suggestions / ideas
• .Provide excellent services to the customers
• .Work closely with internal departments to provide the required information / support to the customer
• .Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• .Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• .Maintain a deep understanding of client process and policies
• .Upskill to enhance the knowledge from time to time and offer support
• .Upsell existing and sell the relevant / next logical products to the new customers basis their business

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications / Skills

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.