Process Associate

Job description

Job Title : Process Associate Industry

Outsourcing and Offshoring Consulting

Employment Type

Full Time

Location : Hyderabad, Telangana

Work Hours : Full-Time

Experience : Previous experience in Health insurance claims processing, veterinary practice, or a related field (preferred)

Job Summary :

The Pet Insurance Claims Assistant will be responsible for processing pet insurance claims accurately and efficiently at various stages. The role requires attention to detail, analytical thinking, and strong communication skills to handle claim submissions, verify information, and communicate with stakeholders. The ideal candidate will demonstrate passion and accuracy in processing pet-related claims while adhering to the company's guidelines.

Key Responsibilities :

1.Review and process pet insurance claims according to policy terms and conditions.

2.Verify the accuracy and completeness of claim submissions, including medical records and invoices.

3.Communicate via email with policyholders, veterinarians, and other stakeholders to obtain necessary information.

4.Determine coverage eligibility and calculate reimbursement amounts.

5.Maintain accurate records of all claims processed.

6.Collaborate with team members to enhance claims processing procedures and efficiency.

7.Stay updated on changes to processes and ensure compliance while processing claims.

8.Be proactive in learning new processes and initiatives for continual improvement.

Required Qualifications :

1.Bachelor's degree preferred.

2.Good typing skills (30-40 words per minute).

3.Strong attention to detail and analytical skills.

4.Excellent verbal and written communication skills.

5.Proficiency with computer applications like MS Office.

6.Ability to work independently as well as collaboratively in a team.

7.Passion for animals and providing excellent service to pet owners.

Preferred Qualifications :

Previous experience in insurance claims processing or veterinary practice.

Soft Skills :

1.Strong attention to detail and problem-solving skills.

2.Excellent written and verbal communication abilities.

3.Ability to work independently and in collaboration with team members.

4.Strong organizational skills and the ability to meet deadlines.

Key Points to Look for :

1.Flexibility to work on all days, including Indian holidays and weekends, as per process demand.

2.Willingness to grow long-term within the organization.

3.For married women, ability to manage both work and home, especially if there are children.

4.Cannot take leave during the probation period (3 months) unless in case of a medical emergency.

Benefits :

Competitive salary and benefits package.

Opportunities for professional development and career advancement.

Supportive and collaborative work environment.

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Skills Required

Ms Office