Process Developer, Insurance UW!

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofProcess Associate / Process Developer, Insurance UW!

In this role, you will be responsible forconstantly monitoringcentralized mailbox and work upon incoming submission emails request using FIFO method

Responsibilities

Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.

Register only new business submission directed to underwriter / designated mailbox. & update all relevant information in the system.

Ensure that turnaround time and quality of documents meets Company service standards

Once the registration is completed, submission is released to designated Underwriter.

Manage and maintain records including correspondence and data files

Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues

Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve / streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.

Queue Management – Effectively monitor and manage queue in absence of team leads.

Perform quality audits & sharing RCA on escalations received.

Monitors, analyses and report on trends in the key underwriting performance drivers.

Client Facing Role - Leading weekly discussions on operations with Canada stakeholders

Qualifications we seek in you!

Minimum qualifications

Graduate / Postgraduate – Any with good problem solving skills

Ability to accurately interpret and compile information from a variety of sources and systems

Ability to function effectively in a team environment exercising good judgment

Ability to meet outlined and expected standards of timeliness and accuracy in completion of work

High level attention to detail and accuracy with high customer service orientation.

Good Communication & written English skills

MS Excel Skills – Intermediate

MS Word- Intermediate

Preferred qualifications

Good interpersonal skills with full understanding of US / Canadian insurance dynamics

React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.

Excellent processing skills and a positive, ‘can do” attitude.