Jr Customer Service Executive - Project Planning & Implementation

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet / exceed customer expectations.
• Working independently with minimal supervision in a non-structured environment
• Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.
• Able to understand customer requirements; deal with difficult / sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state
• Having good knowledge in MS Office especially Excel in using formulas. Candidate having Power BI, Power app knowledge is added advantage.
• Fluent in English - Excellent oral and written communication
• Basic Knowledge of communication and networking technologies.
• Bachelor degree in Telecommunication Engineering / ECE / CSE / IT will be preferred or similar Technical discipline with relevant work experience will also be considered.
• Strong organizational skills, ability to quickly assimilate knowledge from outside own area of expertise.

Skills Required

Networking Technologies, Power Bi, Excel, Ms Office