Customer Service Executive

Key Job Responsibilities

To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills Attributes

Result Orientation

Customer Service Retention Focus

Digital Mindset

Relationship Building

Process Knowledge / Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification Graduate

Experience Freshers / 1 year experience in lending / financial services

This job is provided by Shine.com

Skills Required

Upselling, Customer Service, Cross Selling, Business Development