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Team Lead – Collection Specialist

White ForceBengaluru, Karnataka, India

23 hours ago

Job description

Responsibilities

Maintain the discipline of the team in terms of

Login / Logout and Breaks.

Providing the detail information on the issues of

customers related to Onboarding calls

Auditing the calls of the teammates and looking for

areas of improvement on calls.

Giving the training to the new joinees as well as to the

team in case it is required

Maintain the leave request of the team members as per

the workload with a proper tracking system.

Looking into the requirement of the headcount as per the

load,so that we can hire the staff accordingly.

Focusing on the Conversion percentage to bring it above

the current percentage of 4%

Make sure that team is achieving the daily benchmark of

400-450 calls.

Make sure that the team is giving the detailed

information to the customers as per the guidelines given to them.

Contact Details-

Name : - Nikita Sirvi

Mob : -

Email :

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Team Lead • Bengaluru, Karnataka, India

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