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Operations Executive
Operations ExecutiveBinary Semantics Ltd. • Kottayam, IN
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Operations Executive

Operations Executive

Binary Semantics Ltd. • Kottayam, IN
14 hours ago
Job description

Operations Executive

Position Overview

We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an Operations Executive . The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities

Customer & Internal Interaction

  • Maintain a positive, polite, and professional attitude with customers and internal team members.
  • Adhere to a zero-tolerance policy for misbehavior in any form.
  • Coordinate with internal stakeholders to resolve customer-reported cases effectively.
  • Be flexible in making calls and handling other operational assignments as required.

Data Analysis & Reporting

  • Use statistical and analytical methods to analyze data and generate meaningful business reports.
  • Develop data-driven models to identify trends in customer behavior and overall market patterns.
  • Work with management to develop a prioritized list of business needs across segments.
  • Identify opportunities to streamline processes and reduce costs .
  • Collaborate with departmental managers to define data needs for various business analysis initiatives.
  • Task & Process Management

  • Maintain and regularly update a list of pending and completed tasks , with detailed remarks for future reference.
  • Conduct regular follow-ups on ongoing assignments to ensure timely completion.
  • Support cross-functional teams, including software and hardware departments , to address system-related concerns.
  • Requirements

    Educational & Professional

  • Graduate (Full-time).
  • 2–3 years of experience in a similar role.
  • Skills & Competencies

  • Strong written and verbal communication skills .
  • Excellent interpersonal, presentation, and stakeholder management capabilities.
  • Ability to take a systematic and analytical approach to problem-solving with strong attention to detail.
  • Good PC proficiency, especially in MS Excel .
  • Familiarity with working across diverse market landscapes and platforms / products.
  • Work Conditions

  • Flexible to work 24×7 shifts , including weekends, holidays, rest days, and extended hours if required.
  • Willing and able to travel or work onsite PAN India , based on business needs.
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    Operation Executive • Kottayam, IN

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