Information technology infrastructure specialist

IT Infra Technical Delivery SME (hands-on; not a PM / Manager)

15+ YOE in hands-on Technical Delivery

5 Days WFO - M. G. Road, Bangalore

2 PM to 11 PM IST

Key Responsibilities

• Lead and manage end-to-end delivery of IT infrastructure and operations projects across End User Computing, Network, Windows, Linux, and VMware environments.
• Act as the primary point of contact for clients, ensuring seamless communication, expectation management, and service excellence.
• Drive delivery governance, tracking project milestones, risks, dependencies, and ensuring adherence to SLAs and KPIs.
• Collaborate with cross-functional teams (Engineering, NOC / SOC, Service Desk, Security, Cloud, etc.) for successful delivery outcomes.
• Implement ITIL best practices for Incident, Problem, Change, and Service Request management.
• Oversee infrastructure upgrades, patching, migrations, and capacity planning to ensure high availability and scalability.
• Ensure compliance with security policies, audit requirements, and regulatory standards.
• Provide technical direction, mentorship, and leadership to delivery teams.
• Manage vendor relationships and third-party service providers for hardware, software, and network services.
• Drive continuous improvement, automation, and optimization initiatives across IT operations.

Technical Requirements :