Salesforce Service cloud

MVP : 1) Email to Case

2) Update case after an email response to a case update

3) Auto-populate Case fields based on related policy and contact information

4) Create filtered views in lieu of queues to allocate cases

5) Create flows (email automation) for case closure and possible other features and criteria

6) Reports and Dashboards

7) Multi-level dependent picklists

8) Transition cases load existing data

9) Mobile experience