Xerago - Senior Salesforce Service Cloud Developer

Position Overview :

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activitiesranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities :

• Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.
• Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.
• Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.
• Implement integrations with external systems using REST / SOAP APIs, middleware, or other integration tools.
• Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.
• Maintain code quality through version control, peer review, and adherence to Salesforce best practices.
• Create and maintain technical documentation for customizations, integrations, and configurations.
• Proactively identify system improvements, performance enhancements, and automation opportunities.
• Serve as the go-to technical expert for Salesforce Service Cloud within the organization.
• Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications :

Preferred Skills :

(ref : hirist.tech)