Hiring Immediately! International Voice Process – Customer Service Associate | Thane | Upto ₹35K

We are  BROWNROOF , a highly trusted recruitment agency, and we're hiring on behalf of our prestigious international healthcare BPO client in Thane. This is your opportunity to join a leading organization with excellent earning potential and career growth.

Position :  Associate - International Inbound Voice Process

Location :  Thane

Salary :  Upto ₹35,000 per month

Employment Type :  Full-Time, Permanent

Key Highlights :

✅ Work with a Leading International Healthcare BPO

✅ 5-Day Work Week with Rotational Offs

✅ Permanent Employment

✅ Clear Growth Path & Career Development

✅ Professional Work Environment with Global Exposure

Job Responsibilities

1.        Handle inbound calls from international customers with empathy and professionalism.

2.        Listen actively to customer concerns and provide accurate information about healthcare services.

3.        Resolve queries efficiently using CRM software and internal knowledge bases.

4.        Document all interactions and maintain detailed records in company systems.

5.        Collaborate with team members and supervisors to ensure seamless service delivery.

6.        Meet individual and team performance targets while maintaining quality standards.

7.        Adapt to a fast-paced environment and manage multiple tasks simultaneously.

Requirements

What We're Looking For :

• Excellent English Communication Skills (Verbal & Written)
• Strong Problem-Solving & Analytical Abilities
• High Empathy & Active Listening Skills
• Computer Literacy & CRM Knowledge
• Comfortable Working in Night Shifts
• Flexibility with Rotational Week Offs
• Minimum 1 Year in Customer Service (Voice Process)
• Healthcare BPO Experience is a BIG ADVANTAGE
• Minimum HSC Passed (Graduates Preferred)

Benefits

Perks and Benefits :

1.        Competitive salary package up to ₹35,000 per month (or even higher for exceptional candidates)

2.        Permanent employment with growth opportunities.

3.        Exposure to international healthcare processes.

4.        Skill development in CRM tools and customer service excellence.

5.        Collaborative team environment with supportive management.

6.        Clear career progression path within the organization.