Customer Service Representative - International Voice Process
BROWNROOFThane, Maharashtra, IndiaCustomer Service Associate | US Healthcare Voice Support | Hiring Urgently
Job Role : Customer Service Associate
Process : International Inbound Voice Process
Salary : Up to ₹40,000 per month
Job Type : Full-Time, Permanent
Location : Thane, Mumbai (Work from Office)
Shift : Night Shift | 5 Days Working
Eligibility : 1 to 3 years Experience in US Voice Process | Healthcare experience is added advantage
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Job Responsibilities
1. Handle inbound calls from international customers with empathy and professionalism.
2. Listen actively to customer concerns and provide accurate information about healthcare services.
3. Resolve queries efficiently using CRM software and internal knowledge bases.
4. Document all interactions and maintain detailed records in company systems.
5. Collaborate with team members and supervisors to ensure seamless service delivery.
6. Meet individual and team performance targets while maintaining quality standards.
7. Adapt to a fast-paced environment and manage multiple tasks simultaneously.
What We're Looking For :
- Excellent English Communication Skills (Verbal & Written)
- Strong Problem-Solving & Analytical Abilities
- High Empathy & Active Listening Skills
- Computer Literacy & CRM Knowledge
- Comfortable Working in Night Shifts
- Flexibility with Rotational Week Offs
- Minimum 1 Year in Customer Service (Voice Process)
- Healthcare BPO Experience is a BIG ADVANTAGE
- Minimum HSC Passed (Graduates Preferred)
Perks and Benefits :
1. Competitive salary package up to ₹35,000 per month (or even higher for exceptional candidates)
2. Permanent employment with growth opportunities.
3. Exposure to international healthcare processes.
4. Skill development in CRM tools and customer service excellence.
5. Collaborative team environment with supportive management.
6. Clear career progression path within the organization.
Eligibility Criteria
Hiring Process
1. 2 Rounds of Direct Interview (both on same day).
2. Quick joining documentation for faster onboarding.
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Customer Service Representative • Thane, Maharashtra, India