Position & Location
Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane
Salary
₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month
About the Role
A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.
Key Responsibilities
- Manage high-value / complex overdue accounts through professional telephonic communication.
- Negotiate structured repayment solutions aligned with client policies.
- Achieve recovery and resolution targets with accuracy and compliance.
- Handle escalations requiring deeper negotiation and conflict resolution.
- Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
- Document commitments, call outcomes, and resolutions in CRM systems.
- Act as a role model for junior tele-collection officers through consistent performance.
- Share portfolio insights and customer behavioral patterns with team leads.
Key Skills and Attributes
Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)Strong negotiation, persuasion, and conflict-resolution skills.Resilience, empathy, and professionalism.Ability to manage stress and high-pressure recovery conversations.Proficiency in digital CRM tools and call logging.Eligibility Criteria
Minimum fixed salary of ₹3.6 LPA in current / previous role.2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.Strong communication skills in both English and Hindi.Willingness to undergo psychometric assessment.Age : Preferably 22–30 years.Compensation and Benefits
Fixed Salary : ₹4.2 – ₹4.8 LPA + upto 150% incentivePerformance Incentives : Up to 100% of fixed pay (monthly / quarterly outcomes).Benefits : Health & Medical Insurance, Personal Accident Coverage, Retirals.Work Timings
Monday to Saturday – 9 : 30 AM to 6 : 30 PM (Roster-based).
About the Company
Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.
Why Join Us?
Premium Role : Transition into a senior, performance-driven role.High Earnings Potential : Incentives can double your fixed pay.Growth Pathway : Progress into team lead and strategy roles within 12–18 months.Cutting-Edge Environment : AI-first collection ecosystem with a performance-driven culture.How to Apply
Send your resume to Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.