ServiceNow Specialist

This is a remote position.

Job Title : ServiceNow Specialist

Experience : 4+ Years

Location : Remote

Shift Timings : 2 PM – 11 PM

Notice Period : Immediate Joiners Only

Job Description

We are looking for an experienced ServiceNow Specialist with strong expertise across CSM, ITSM, and HRSD modules. The role involves workflow configuration, scenario design, structured data creation, and contributing to AI model training processes. Candidates should have strong analytical skills, hands-on ServiceNow expertise, and experience working with JSON, SQL, and prompt engineering.

Key Responsibilities

• Work extensively on ServiceNow CSM, ITSM, and HRSD modules.
• Configure and optimize workflows, cases, incidents, requests, SLAs, and knowledge management.
• Create and validate structured datasets using JSON and SQL.
• Design realistic enterprise scenarios aligned with ServiceNow processes.
• Contribute to AI / ML model training workflows by preparing structured training data.
• Apply strong prompt engineering skills for crafting instructions and training inputs.
• Collaborate with cross-functional teams and support customer-facing discussions (bonus).
• Ensure high-quality documentation, validation, and structured delivery.

Required Skills & Experience

Preferred Qualifications

Skills Required

Servicenow, Itsm, Json, HRSD, Sql, Csm