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Desktop Support Engineer / IT Support Specialist

Desktop Support Engineer / IT Support Specialist

GramPro Business Services Pvt. Ltd.India
11 hours ago
Job description

"Recruiting for a scheduled commercial Bank"

Experience range : 2-3 years

Location : Mumbai, Kochi.

Position Summary

We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support

Specialist to provide technical assistance and support for end users across hardware, software, and

network-related issues. This role is critical in maintaining operational continuity, resolving incidents

efficiently, and ensuring a high standard of IT service delivery.

Key Responsibilities :

  • Provide hands-on support for desktops, laptops, printers, scanners and other peripherals.
  • Troubleshoot and resolve hardware and software issues in Windows and Mac environments.
  • Install, configure, and upgrade operating systems and applications.
  • Support endpoint security tools, antivirus, and data loss prevention policies.
  • Maintain accurate documentation of incidents, service requests, and resolutions in the

system.

  • Assist with device migrations, imaging, and deployment of new hardware / software.
  • Educate users on IT policies, process, best practices, and self-service tools.
  • Collaborate with network, server, and application teams for escalated issues.
  • Generate reports and summaries for recurring issues and service trends.
  • Maintain inventory of IT assets and coordinate with procurement for replacements.
  • Required Qualifications :

  • Bachelor’s degree in computer science, Information Technology, or related field (or
  • equivalent experience).

  • 2+ years of experience in desktop support or IT helpdesk roles.
  • Proficiency in Windows OS, MacOS, Microsoft Office Suite, and remote support tools.
  • Familiarity with Active Directory, SCCM, Intune, and ticketing systems (e.g., ServiceNow / Zoho
  • etc).

  • Understanding of basic networking concepts and endpoint security protocols.
  • Create a job alert for this search

    Support Specialist • India

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