No longer accepting applications
▷ 3 Days Left! Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India6 hours ago
Job descriptionDevelop and execute a customer retention and loyalty strategy aligned with business goals. Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot). Analyze customer data to build effective segmentation models for targeted campaigns. Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase). Collaborate with sales, design, and marketing teams to deliver personalized customer experiences. Track key metrics : repeat purchase rate, customer lifetime value (CLV), churn rate, etc. Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.). Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery. Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations. Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks. Work closely with PR and digital marketing to align messaging and tone of voice. Lead a small team or coordinate with external agencies for CRM and ORM execution. Develop monthly and quarterly performance reports with actionable insights. Contribute to overall marketing and CX strategy from a data and feedback-driven perspective. Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.
Position : Customer Relationship Manager
Experience :
- Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
- Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM / review monitoring tools (e.g., Google Alerts, Brand24, Mention).
- Excellent written and verbal communication skills.
- Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
- Prior experience working with HNI (High Net-worth Individual) clientele.
- Creative thinker with an eye for luxury branding and personalized customer journeys.
- Ability to handle customer calls ,relationship management & escalations ,conflict resolution.
Responsibilities :
Customer Relationship Management (CRM) :
Online Reputation Management (ORM) :
Leadership & Strategic Responsibilities :
Create a job alert for this search
Relationship Manager • Mumbai, Maharashtra, India
Related jobs
![Customer Relations Manager [Urgent Search]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=Hubtown%20Limited)
- Promoted
Customer Relationship Manager
Nawany GroupMumbai, Maharashtra, India We are Nawany Group, a Mumbai based real estate development firm headquartered in Bandra West with a legacy of over 45 years.
We’ve been developing landmark industrial and commercial projects in Vas...Show moreLast updated: 3 days ago
- Promoted
Sr. Manager / Manager -Client Relationship Management
ConfidentialNavi Mumbai The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliveries and satisfaction.
This includes developing new business opportunities within existing ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Relationship Manager (Apply in 3 Minutes)
TIE-UPS Manpower ConsultantsMumbai, Maharashtra, India TIE-UPS is hiring for a Leading Equity Firm in India.Diversifying into NBFC Domain JOB TITLE Relationship Manager - Investment Banking & Wealth Domain Job description- Maximize profit & achieve...Show moreLast updated: 2 hours ago
- Promoted
Relationship Manager - SME Liabilities
Standard Chartered BankMumbai, Maharashtra, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 2 days ago
- Promoted
▷ (Only 24h Left) Relationship Manager
upGrad RekrutMumbai, Maharashtra, India About the Company Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers.
They focus on understanding cl...Show moreLast updated: 30+ days ago
- Promoted
Relationship Manager
Drip CapitalMumbai, Maharashtra, India We are a US-based fintech company revolutionizing global trade for SMEs.At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises...Show moreLast updated: 14 days ago
- Promoted
- New!
Customer Relations Manager [Urgent Search]
Hubtown LimitedMumbai, Maharashtra, India Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 2 hours ago
- Promoted
Customer Relations Manager
Hubtown LimitedMumbai, Maharashtra, India Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating...Show moreLast updated: 14 days ago
- Promoted
Relationship Manager
TPMumbai, Maharashtra, India This is regarding an upcoming launch of our dedicated HNI(high net worth individual) desk, designed to cater to our new base of affluent cardholders.
In line with this initiative, we are looking to ...Show moreLast updated: 14 days ago
- Promoted
Client Relationship Manager
Saxon GlobalMumbai, India We are seeking an experienced Client Partner to lead and grow strategic relationships within the Banking & Financial Services sector in India.
The role involves driving business growth, managing cli...Show moreLast updated: 28 days ago
- Promoted
- New!
▷ 3 Days Left! Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India Position : Customer Relationship Manager.Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.Strong command of CR...Show moreLast updated: 4 hours ago
- Promoted
Customer Relationship Manager
ConfidentialMumbai Setting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.
Dealing with people of different backgrounds and te...Show moreLast updated: 30+ days ago
- Promoted
- New!
Apply in 3 Minutes! Sales Relationship Manager
Deven ChokseyMumbai, Maharashtra, India Role Overview We are looking for a Relationship Manager – PMS Sales to join our growing Wealth Management organisation.The role involves client acquisition, relationship management, and business d...Show moreLast updated: 2 hours ago
- Promoted
Digital Relationship Manager
Anand Rathi Share and Stock Brokers LtdMumbai, Maharashtra, India We are looking for Digital Relationship Assistant Managers / Managers to call and nurture leads from digital channels such as the website, social media, and paid campaigns.
The primary focus is on lea...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Management Manager
Limelight Lab Grown DiamondsMumbai, Maharashtra, India Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
Strong command of CRM tools (e.Zoho CRM, Salesforce, HubSpot...Show moreLast updated: 30+ days ago
- Promoted
Sales Relationship Manager
Deven ChokseyMumbai, Maharashtra, India We are looking for a Relationship Manager – PMS Sales to join our growing Wealth Management organisation.The role involves client acquisition, relationship management, and business development for ...Show moreLast updated: 14 days ago
- Promoted
- New!
Senior Business Relationship Manager - Priority Acquisition
Standard Chartered BankMumbai, Maharashtra, India This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly....Show moreLast updated: 6 hours ago
- Promoted
Relationship Manager
upGrad RekrutMumbai, Maharashtra, India Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers.
They focus on understanding client needs, providi...Show moreLast updated: 30+ days ago