ECommerce Operations Specialist

Company Description

Founded in 2002, Jeena Sikho Lifecare's primary motive is to build a healthy India. Known for its brands Shuddhi Ayurveda, Shuddhi Clinics, Origine, and HIIMS hospital, Jeena Sikho Lifecare is committed to innovation and efficiency in healthcare. The company aims to create a better world and improve the future of India through its various healthcare initiatives.

Role Description

This is a full-time on-site role for an E-Commerce Executive based in Zirakpur-Mohali. The E-Commerce Executive will be responsible for managing e-commerce operations, analyzing sales data, managing accounts, coordinating with various teams, and driving sales strategies. The role involves day-to-day management of online sales platforms, overseeing promotional campaigns, and ensuring customer satisfaction.

Job Title : E-Commerce Executive

Department : Marketing / E-Commerce

Location : Zirakpur / Mohali

Salary : 30-45K per month

Experience : 1-3 Years in e-commerce operations & online sales

Qualifications

• Strong Analytical Skills
• Experience in Account Management
• Proficiency in Sales and Sales Management
• Team Management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Bachelor's degree / PG in Business, Marketing, or related field or certifications
• Experience in the healthcare industry is a plus
• Manage product listings, pricing, inventory, and content across various e-commerce platforms (such as Amazon, Flipkart, Shopify, Meesho, etc.)
• Coordinate with internal teams to ensure timely order processing, dispatch, and customer satisfaction.
• Monitor and analyze online sales performance and generate reports to identify trends and opportunities.
• Optimize product content (titles, descriptions, images, keywords) to improve visibility and conversion rates.
• Plan and execute online promotions, discount campaigns, and product launches.
• Handle product uploads, returns, refunds, and customer queries related to online orders.
• Coordinate with digital marketing teams for SEO, social media, and paid ads to drive traffic and sales.
• Track competitor activities and market trends to maintain competitiveness.
• Maintain relationships with marketplace account managers and resolve operational issues.
• Ensure compliance with company policies, platform guidelines, and brand standards.
• Strong understanding of major e-commerce marketplaces (Amazon, Flipkart, etc.) and CMS platforms (Shopify, WooCommerce, etc.).
• Proficient in MS Excel and data analysis.
• Knowledge of SEO, PPC, and digital marketing tools (preferred).

Interested candidates please apply here. Our team will response you quickly.