BPO Executive

Job Summary

Handle inbound / outbound customer interactions, resolve queries, and provide support with professionalism. Ensure customer satisfaction and maintain process compliance.

Key Responsibilities

• Respond to customer calls, emails, or chats efficiently and courteously.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions in the system.
• Follow company procedures and guidelines for service delivery.
• Collaborate with team members and escalate issues when necessary.
• Meet daily / weekly performance targets (KPIs) for quality, efficiency, and customer satisfaction.

Qualifications

Skills Required

Experience

Skills : customer service,communication skills,communication,skills,bpo,customer

Skills Required

Typing Skills, Customer Service Orientation, Basic Computer Knowledge, Time Management, Collaboration, Teamwork, Problem-solving