Talent.com
This job offer is not available in your country.
IT Global Capability Center Head

IT Global Capability Center Head

EurofinsDelhi, India
10 days ago
Job description

Eurofins is looking for an experienced Managing Director to lead our IT Global Capability Centre (GCC) based in India. The ideal candidate will be an exceptional people leader with strong business acumen and business transformation capabilities. This role is critical to reimagine service delivery, building transversal technology capabilities, enabling innovation, and aligning IT with broader business objectives.

The successful candidate will spearhead cultural, organizational, and operational changes, evolving the IT Delivery Centre into a value-driven organization.

This is as well a hands-on leadership role requiring deep operational oversight, efficient resource management, and a strong focus on service excellence and compliance.

KEY RESPONSIBILITIES :

Strategic Transformation & Vision

  • Define the GCC’s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.
  • Lead transformation efforts across people, processes, technology, and culture.

Stakeholder Management

  • Act as the primary liaison between the GCC and global business and technology stakeholders.
  • Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
  • Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.

    • People Leadership & Talent Management :

  • Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.
  • Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.
  • Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.

    • Innovation & Continuous Improvement

  • Drive automation, standardization, and agile / DevOps practices.
  • Leverage emerging technologies (AI / ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.
  • Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

    • Performance & Risk Management

  • Define, monitor and reports KPIs to measure success, agility, and value creation.
  • Ensure operational excellence, quality assurance, compliance, and security standards.
  • Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.
  • Promote alternative delivery channels to promote sustainable internal / external competition
  • Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model

    • Financial & Budget Management :

  • Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.
  • Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.

    • Compliance, Risk & Governance :

  • Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.
  • Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.
  • Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

    • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

  • 10-12 years of experience in senior management roles, with proven track record of successful GCC establishment and a strong background in people management, general administration, and operations management.
  • Strong expertise in business transformation and change management.
  • Experience in talent acquisition and the India IT talent market;
  • Excellent People Management skills with a strong commitment to customer service excellence.
  • Strong knowledge of software development processes
  • Experience of setting, adhering to and achieving / exceeding SLAs.
  • Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

    • Education / Experience :

  • Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.

    • Desired Attributes :

  • A hands-on leader with the ability to manage both strategic execution and daily operations.
  • A people-first approach, focused on employee development, engagement, and retention.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.
  • Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
  • Strong focus on operational efficiency and process improvement.
  • Strong analytical background.
    • Create a job alert for this search

    Center Head • Delhi, India

    Related jobs
    • Promoted
    • New!
    Global B2B Expansion Head - Campus Training Programs

    Global B2B Expansion Head - Campus Training Programs

    AlgoTutorMeerut, IN
    AlgoTutor is a fast-growing EdTech company on a mission to transform the way students and professionals learn, grow, and prepare for the future. We partner with colleges and universities to deliver ...Show moreLast updated: 6 hours ago
    • Promoted
    CoolBoots Media - Head - IT - Call Center Division

    CoolBoots Media - Head - IT - Call Center Division

    CoolBoots Media Pvt LtdGurugram, India
    Job Summary We are seeking a seasoned and strategic IT leader to head the IT function for our Call Center Division.This role will be responsible for overseeing and al...Show moreLast updated: 26 days ago
    • Promoted
    Head - Partnerships - IT

    Head - Partnerships - IT

    Hack2skillNoida, India
    Role Overview : We are looking for a dynamic and strategic Partnership Manager to drive and scale Hack2skill's ecosystem of industry, academic, and community collaborations...Show moreLast updated: 30+ days ago
    • Promoted
    US IT Recruiter

    US IT Recruiter

    Afterkarma IncDelhi, IN
    At Afterkarma, we provide tailored recruitment solutions, mentorship, and expert guidance to help candidates secure their ideal job. Our success is built on aligned incentives, where you thrive, we ...Show moreLast updated: 18 days ago
    • Promoted
    US Recruiter

    US Recruiter

    Soho Square SolutionsMeerut, IN
    Permanent Work from Home / Remote.It is a hands-on Independent Contributor role wherein the Recruiter is expected to work on US-based IT & Functional IT positions. US IT / Functional IT Recruitment.Man...Show moreLast updated: 30+ days ago
    • Promoted
    Head of Engineering

    Head of Engineering

    RecruinDelhi, IN
    As Head of Engineering, you will be the driving force behind the technology roadmap, team.You’ll lead protocol design, smart contract. DevSecOps, and architecting high-performance, secure.You will d...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Head of Growth (Founding Member)

    Head of Growth (Founding Member)

    evvolv.aiMeerut, IN
    GenAI tools, but by transforming how teams think, work, and make decisions.We take companies from scattered AI experiments to system-level change — designing intelligent workflows, embedding copilo...Show moreLast updated: 16 hours ago
    • Promoted
    IT Plant Head

    IT Plant Head

    Maxis Clinical Sciencesnarela, delhi, in
    Plant IT Head (Leading Pharma MNC).Formulations & API Manufacturing Plant.This Job Role will be a part of Plant IT and Responsible for Heading the overall IT Infra, Applications & Systems for the P...Show moreLast updated: 30+ days ago
    • Promoted
    Training Director – IT Institute (US Market)

    Training Director – IT Institute (US Market)

    EdHikeDelhi, India, India
    EdHike is seeking a proactive and visionary.IT training and education operations focused on the.This role blends strategic leadership with hands-on management of programs, instructors, marketing, a...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Chief of People Systems & Growth Intelligence (Founding Role)

    Chief of People Systems & Growth Intelligence (Founding Role)

    Aonxi.TechMeerut, IN
    Chief of People Systems & Growth Intelligence (Founding Role).Full-Time • Founding Team • Equity Eligible.At Aonxi, we’re building something the world has never seen — an AI + Human ecosystem that ...Show moreLast updated: 6 hours ago
    • Promoted
    HR Coordinator-US IT Recruiters Sourcing Experience needed

    HR Coordinator-US IT Recruiters Sourcing Experience needed

    QUALIS1 INCMeerut, IN
    US IT Recruiters Sourcing Experience needed 3 Months Contract Complete Remote Role.Should be able to work in night shift. Prior experience working as an HR in US Staffing industry to source profil...Show moreLast updated: 11 days ago
    • Promoted
    Remote IT Network Site Survey Lead

    Remote IT Network Site Survey Lead

    Nextbridge IT SolutionsDelhi, IN
    Remote
    Network Site Survey Engineer will lead the execution and standardization of comprehensive network (IT) site surveys across the client’s facilities. This role ensures that each assessment, covering c...Show moreLast updated: 4 days ago
    • Promoted
    Director, Inside Sales – Cloud & Digital Transformation Services

    Director, Inside Sales – Cloud & Digital Transformation Services

    Intuitive.CloudMeerut, IN
    With the reputation of being a.Digital Transformation challenges across following Intuitive Superpowers : .Application & Database Modernization. Platform Engineering (IaC / EaC, DevSecOps & SRE).Cloud N...Show moreLast updated: 4 days ago
    • Promoted
    Global Head of CGI

    Global Head of CGI

    Brandtech PlusMeerut, IN
    Brandtech+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital / print content.We partner with ov...Show moreLast updated: 15 days ago
    • Promoted
    Remote - IT Purchasing Specialist

    Remote - IT Purchasing Specialist

    KPG99 INCMeerut, IN
    Remote
    Duration : Through 2025 with 1 year extension after that.Must Haves (need to be highlighted in sizzle & present on resume). Experience with Software, IT Services, software, and Hardware purchasing.St...Show moreLast updated: 1 day ago
    • Promoted
    Head IT Automation

    Head IT Automation

    BDx Data CentersDelhi, India
    Job Description The Vice President of Data Center Automation is a senior leadership role responsible for driving the automation, optimization, and security of data center operations.This position o...Show moreLast updated: 4 days ago
    • Promoted
    Lead

    Lead

    BristleconeMeerut, IN
    Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 3 days ago
    • Promoted
    HubSpot & Systems Support Manager

    HubSpot & Systems Support Manager

    ATEC GlobalMeerut, IN
    HubSpot & Systems Support Manager.Head of Business Growth & Operations.Remote with travel [GMT+2 to GMT+5 : 30].ATEC exists to decarbonise cooking for all households across the Global South with our ...Show moreLast updated: 2 days ago