Program Manager - Customer Success

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - https : / / www.bitespeed.co / and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https : / / apps.shopify.com / bitespeed-fb-messenger-chatbot (we openly brag about this 😉)

We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway) : -

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge- https : / / www.businesswireindia.com / e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- https : / / www.thehindubusinessline.com / info-tech / e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge / article68863058.ece
• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge- https : / / www.entrepreneur.com / en-in / business-news / bitespeed-raises-19-million-seed-funding-from-sequoia / 418414

About the role

We want to keep our customers for life - to do that, we’ve treated customer success as our most important function. We’ve loved & served our customers so well that we’ve earned 250+ 5-star reviews and achieved net negative churn. The foundation was founder-led, and now with over 30 people in the CS team and 300% YoY growth, we’re now looking for a Program Manager – Customer Success who’s obsessed with getting things done, building scalable CS processes, and enabling a world-class team to create true fans of BiteSpeed globally.

What you’ll do

What makes you a good fit

Salary and Location

Location : Bangalore

Expected CTC : We pay on top of market standards with generous ESOPs for everyone in the team.

Our Way Of Life - https : / / www.notion.so / bitespeed / Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e .

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about : -

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values : -

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun : -

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on talent@bitespeed.co.

Know someone who might be a great fit? Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to talent@bitespeed.co.