Customer Excellence Program Manager

Location : Bengaluru, India (On-site)

Experience Level : 7–10 years

Employment Type : Full-time

About the Role

Sun Mobility is seeking an exceptional Program Manager to join our Chairman's Office and drive transformational initiatives across our organization. This is a high-impact, strategic role that combines account management excellence with forward-thinking innovation programs. The successful candidate will work directly with senior leadership to shape the company's future readiness while ensuring flawless execution of customer-facing operations.

As a trusted interface between customers, internal teams, and executive management, you will lead strategic programs that drive competitive advantage and spearhead digital transformation initiatives in India's rapidly evolving electric vehicle ecosystem.

Key Responsibilities

Account Management & Customer Excellence

• Serve as the primary point of contact for key customer accounts, ensuring exceptional service delivery
• Coordinate seamlessly across engineering, supply chain, deployment, and software teams to guarantee timely product and service delivery
• Act as the voice of the customer , driving rapid resolution of hardware, software, delivery, and service issues
• Manage commercial relationships, financial transactions, and payment schedules with strategic clients
• Develop and maintain comprehensive performance dashboards tracking customer metrics across financial, technological, and operational dimensions
• Prepare executive-level insights, reports, and presentations for senior management and Chairman review

Strategic Innovation & Transformation

Required Qualifications

Education

Experience

Core Competencies

What We Offer

Professional Growth

Work Environment

Application Process

Interested candidates should submit their resume along with a cover letter highlighting relevant experience in account management, strategic program delivery, and innovation initiatives within the mobility or energy sectors.

Sun Mobility is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.