Back Office Executive

Hiring Alert | Immediate Requirement - Customer Support Representative (Email Support) | International Airlines Process @ WNS Thane

Interested candidates can directly walk-in for interview from 18th Sept Thursday from 11am-2pm at WNS, 6th Floor, Centaurus Building Hiranandani Estate, Thane (W).

To Meet- HR Chinmayi Pawaskar

Role : Email Process Associate

Location : Vikhroli West Mumbai (Work from Office)

Shift : Rotational shifts with 1 rotational week off

Pick up & Drop facilities provided

Key Responsibilities :

Draft professional emails to resolve customer queries and complaints.

Deliver exceptional customer service while handling sensitive issues.

Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.

Required Skills :

Minimum experience from 6months to 5yrs in customer service email process.

Excellent written and verbal communication skills.

Strong email drafting and comprehension abilities.

Customer-centric approach with problem-solving mindset.

Interested candidates, please share your updated resume at chinmayi.pawaskar@wns.com or call on 7400339473.

Please mention Chinmayi on your CV as reference.