Customer Support

Job Title : Customer Support & Admin Specialist

Location : Remote (India-based preferred)

Hours : Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm

Company : PropertyLoop.co.uk

Salary : Competitive | Based on Experience

About the Role

We're PropertyLoop.co.uk, one of London's fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We're looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.

This is not a call centre role — it's high-level, hands-on support across our lettings and sales operations. You'll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.

Key Responsibilities

• Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
• Manage tenancy and sales progress : contracts, payments, documentation, and compliance checks
• Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care
• Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
• Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs

Who We're Looking For

What You'll Get

This Role Is Not For You If :